Prescription Dive Exchange & Returns Policy
At Prescription Dive we strive to make sure you are 100% happy with your purchase and with your customer service experience.
All completed jobs are fully inspected and leak tested by our qualified Quality Control personnel before they are dispatched from our Laboratory.
If you are not happy with the workmanship of our product, we offer a 30 day warranty exchange or remake. Items must be returned to Prescription Dive for assessment before a replacement product will be issued or remade.
If you are not 100% happy with your purchase, please contact our customer service team within 30 days of receiving your item.
All of our dive masks have a full 12 month manufacturer’s warranty. This includes cover against any defects in materials or workmanship. Only dive masks sold by RxDive are covered by the 12 month manufacturer’s warranty for the dive masks.
Items must only be used for its intended purpose in diving and snorkelling.
Warranty exchange or remake includes:
- Incorrect product being received (including mask or lens types)
- Change of heights and PD’s
- Defects in materials and workmanship
- Free return shipping for any warranty exchange or remakes done by Prescription Dive
Prescription Dive does not cover under warranty:
- Items damaged due to excessive wear and tear
- Miss-used or altered masks
- Lenses broken under normal wear and use
- Incorrectly supplied scripts being used to make your prescription lenses
- Diving masks that are damaged through contact with chemicals
- Broken face plates
- Customer supplied mask received broken in transit
All products must be returned with the Exchange or Returns form and a copy of the original invoicing paperwork. Shipping costs will not be refunded.
Once your item has been received by Prescription Dive, we will send you an email to notify you that we have received your item. We will also notify you of the outcome. You will be responsible for paying for your own shipping costs for returning your item, but we will not charge you postage again once we remake or reissue your item.